�౦��Ϸ����

Summary:

As part of the �౦��Ϸ����'s "Trust through Transparency" initiative, the agency will host a series of listening sessions regarding its supervisory appeals and dispute resolution processes for �౦��Ϸ����-supervised financial institutions. The sessions will offer an opportunity for bankers and other interested parties to provide individual input and recommendations regarding these processes, as well as to provide individual suggestions regarding the role of the Office of the Ombudsman in assisting in resolving disagreements. Attendees will be requested to provide suggestions on information that the agency could publish on these topics. The sessions are being held as part of the �౦��Ϸ����'s efforts to enhance the agency's transparency, efficiency, and accountability.

Statement of Applicability to Institutions under $1 Billion in Total Assets: This Financial Institution Letter applies to all �౦��Ϸ����-supervised institutions.

Highlights:

• The �౦��Ϸ���� will host listening sessions for bankers and other interested parties beginning in the fourth quarter of 2019. Each session will be facilitated by representatives from the �౦��Ϸ����'s Office of the Ombudsman and the Office of Communications.
• Attendees will be provided an opportunity to offer suggestions for advancing the �౦��Ϸ����'s "Trust through Transparency" initiative to further build trust and confidence with bankers and other interested parties through openness and accountability.
• Attendees will be encouraged to comment on the supervisory appeals and dispute resolution processes, including: (i) opportunities to resolve disagreements at the examiner, Field Office, and Regional Office levels; (ii) perceived barriers to or concerns about resolving disagreements; (iii) timeframes and procedures for pursuing reviews and appeals under the �౦��Ϸ����'s Appeals of Material Supervisory Determinations: Guidelines & Decisions; (iv) the role of the �౦��Ϸ����'s Office of the Ombudsman in assisting in resolving disagreements; and (v) information publicly available on appeals and examination disagreements.
• Comments from each session will be summarized without specific attribution.
• The attached Listening Sessions Fact Sheet provides details on dates, locations, and instructions for registering for listening sessions.

Continuation of FIL-52-2019

Distribution:

• �౦��Ϸ����-Supervised Institutions

Suggested Routing:

• Board of Directors
• Chief Executive Officer
• Chief Financial Officer
• Compliance Officer

Paper copies of �౦��Ϸ���� FILs may be obtained through the �౦��Ϸ����'s Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (1-877-275-3342 or 703-562-2200).

Financial Institution Letters 
FIL-52-2019 
September 24, 2019

Why the �౦��Ϸ���� Wants to Listen to Supervised Institutions and Other Interested Parties About Supervisory Determinations

Background 

Section 309(a) of the Riegle Community Development and Regulatory Improvement Act of 1994 required the Federal Deposit Insurance Corporation (�౦��Ϸ����), as well as the other federal banking agencies and the National Credit Union Administration Board, to establish an independent intra-agency appellate process to review material supervisory determinations. The statute requires the �౦��Ϸ���� to ensure that appeals of material supervisory determinations by insured depository institutions are heard and decided expeditiously, and that appropriate safeguards exist for protecting appellants from retaliation by agency examiners.

Since 1995 the �౦��Ϸ����'s Board of Directors has adopted guidelines for appeals of material supervisory determinations, most recently in July 2017 ¹. The current version of Guidelines for Appeals of Material Supervisory Determinations is available on the �౦��Ϸ����'s website.

The �౦��Ϸ���� also has an informal process for institutions wanting to obtain a review by the relevant Division Director of matters that cannot be appealed under the Guidelines or under another existing �౦��Ϸ���� appeals or administrative process. FIL-51-2016, Reminder on �౦��Ϸ���� Examination Findings (July 29, 2016), addresses this process.

Listening Sessions on Supervisory Appeals and Dispute Resolution Processes 

The �౦��Ϸ���� seeks comments from �౦��Ϸ����-supervised institutions and other interested parties on all aspects of its approach to appeals and dispute resolution related to material supervisory determinations. The �౦��Ϸ���� will host listening sessions across the country in each of its regions. Participation in these sessions is voluntary and open to �౦��Ϸ����-supervised institutions and other interested parties.

Agenda 

Each listening session will include an overview of the �౦��Ϸ����'s current appeals process and a request for comments and recommendations from participants on enhancing the supervisory appeals and dispute resolution processes. Additionally, feedback will be used to advance the �౦��Ϸ����'s efforts in building trust and confidence through openness and accountability. Participants may register for any one of the eight sessions.