�౦��Ϸ����

Summary:

The �౦��Ϸ���� understands that financial institutions and consumers may have questions about the potential impact of the Coronavirus Disease 2019. In response, the �౦��Ϸ���� is providing two sets of frequently asked questions (FAQs), one for financial institutions and one for consumers. The FAQs address a variety of issues that may arise as financial institutions work with customers and communities affected by COVID-19. The �౦��Ϸ���� recognizes that such efforts can be accomplished in a manner that is consistent with safe and sound banking practices, compliant with applicable laws (including consumer protection laws), and in the public interest. The �౦��Ϸ���� will continue to add FAQs to the initial list, as needed, to address additional questions and issues that arise.

Statement of Applicability to Institutions with Total Assets under $1 Billion: This Financial Institution Letter (FIL) applies to all �౦��Ϸ����-supervised institutions, including community banks.

Highlights:

• The �౦��Ϸ���� understands that this unique and evolving situation could pose significant temporary financial disruptions.
• The �౦��Ϸ���� is providing FAQs to financial institutions and consumers affected by COVID-19 that address some of the questions received to-date, and will continue to update these FAQs, as needed.
• Financial institutions that have questions about the potential impact of COVID-19 are encouraged to contact their �౦��Ϸ���� Regional Office.
• Financial institutions can advise customers to contact the �౦��Ϸ���� toll free at 1-877-ASK-�౦��Ϸ���� or 1-877-275-3342 with questions about deposit insurance or accessing bank accounts.
• The �౦��Ϸ���� encourages financial institutions to work with customers affected by COVID-19 in a prudent manner, especially borrowers from industry sectors particularly vulnerable to the volatility in the current economic environment and small businesses and independent contractors that are reliant on affected industries.
• A financial institution's prudent efforts to modify the terms on existing loans for affected customers will not be subject to examiner criticism.
• The FAQs and additional information regarding COVID-19 are available on the �౦��Ϸ����'s COVID-19 webpage .

Suggested Distribution:

�౦��Ϸ����-Supervised Institutions

Suggested Routing:

Chief Executive Officer
Chief Loan Officer
Compliance Officer

Paper copies of �౦��Ϸ���� FILs may be obtained through the �౦��Ϸ����'s Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (1-877-275-3342 or 703-562-2200).