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Summary:

�౦��Ϸ���� (�౦��Ϸ����) is notifying �౦��Ϸ����-supervised financial institutions (banks) that the Office of the Ombudsman, which is responsible for administering the Post-Examination Surveys (Survey), is updating the Survey and the transmission process for Risk Management and Compliance and/or CRA examination. The updated Survey solicits additional feedback on the virtual aspects of examinations. The Office of the Ombudsman is independent of the supervisory process, reports directly to the �౦��Ϸ���� Chairman's Office, and is a confidential resource to bankers.

Statement of Applicability: The contents of, and material referenced in, this FIL apply to all �౦��Ϸ����-supervised financial institutions.

Highlights:

• The Office of the Ombudsman will:
• Update the Survey and the transmission process for Risk Management and Compliance and/or CRA examinations effective January 1 ^st , 2024;
• Send updated Surveys to the Executive Officer(s);
• Send notices and provide reminders about the Survey from �౦��Ϸ����Surveys-noreply@fdic.gov ; and
• Continue to serve as the point of contact for banks regarding the Survey and follow-up requests.


• A copy of the revised Survey questions for each exam type is attached for reference.