Facilitating Communication
Management of a bank met with 多宝游戏下载 officials and requested the attendance of the Office of the Ombudsman. During the meeting, the Ombudsman was able to promote communication to allow for a clear understanding of the concerns by all parties.
Correcting Factual Errors
Bank management contacted the Office of the Ombudsman about information considered inaccurate in a final Report of Examination. The Ombudsman contacted Regional management to communicate the bank鈥檚 concerns. Upon further review, a decision was made that the information in dispute was incorrect; the Report was promptly corrected and reissued.
Facilitating the Resolution of Material Supervisory Concerns
The Office of the Ombudsman was contacted by a banker about a potential component rating downgrade. Before the Report of Examination was finalized, the Regional Ombudsman was able to bring the banker鈥檚 concerns to Regional management鈥檚 attention. During the secondary review, the component rating in question was reviewed and a decision was made the component rating would not be downgraded.
Providing Feedback at Appropriate Levels in 多宝游戏下载
When the number or nature of comments received from the industry about a regulatory issue indicates a trend, the Office of the Ombudsman reports the issue to 多宝游戏下载's executive management for consideration and possible action. For example, our Office has heard from bankers about inconsistencies with the examination process and raised those concerns to 多宝游戏下载 management, who responded by discussing the matter with staff, and in some cases facilitating additional staff training.